We are currently experiencing issues with our automated phone systems where the call may be dropping out or not working initially.

This fault has been identified and currently being resolved.

If you need to contact us please email on support@freecom.net

Kind Regards

Freecom Support Team

As part of our commitment to improve our services to you, we will be making a change to the mail platform.

Between 22:00 and 23:59 Monday May 6th work will be carried out on the mail platform.  During this period customers may not be able to access their e-mail via pop3, IMAP or Webmail.  Please note that no mail will be lost and that any incoming mail will be backed up on our platform until service has been restored.

We will endeavour to complete the work as quickly as possible.

Freecom Techincal Support

Due to a problem with one of our Mail Gateways we have enabled a further server to deal with incoming mail.  Most customer will be unaffected by this however if you have set a rule to firewall to allow mail from certain IP addresses you will need to add 54.246.147.134.

Dear Customer

As part of our ongoing commitment to improving the resilience of our network we are pleased to announce that our Webshop hosting platform will soon be moving to our cloud-based data centre. Your website (website name here) will be transferred to the new platform between 20:00 22/03/2013 and 08:00 23/03/2013.

To ensure that your Website continues to work properly on the new platform you may need to adjust your settings with your payment provider (usually PayPal, WorldPay, SagePay) to allow requests from the IP address of the new platform (54.246.181.48). Failure to do this will result in transactions failing for your website. Furthermore, if your domain is NOT managed by Freecom you will need to change your DNS records to ensure that this points to the same IP.

If you have any questions regarding the move to our new hosting platform please email support@freecom.net or call 08444 720 022.

Kind Regards

Freecom Technical Support

Dear Customer

As part of your upgrade progamme we are bringing a new range of IP’s on-line for our mail service.  Customers who only allow e-mails from certain ranges should ensure that they allow 5.102.86.192/28 range on the relevant ports.  We anticipate that services from this range will begin on Thursday 14th March 2013.

Kind Regards

Technical Support

Freecom Internet Services

Dear Customer

As part of our ongoing commitment to improving the resilience of our network we are pleased to announce that our Linux web hosting platform will soon be moving to our cloud-based data centre.
Your website will be transferred to the new platform between 20:00 01/03/2013 and 10:00 02/03/2013. During the transfer you will not be able to access your website files via FTP but websites will still be visible throughout.

If your domain name is being managed by Freecom you will not need to do anything. If you have a domain name managed by another provider you may need to change your DNS  records to ensure this points to the new platform on the day of your transfer. Instructions on how to do this can be found at http://www.freecom.net/files/DNS_Changes.pdf.
You will also need to ensure that if you use WordPress, Joomla, Magento, SilverStripe or any other CMS you have up to date plug-ins for your site. If your site utilises PHP you will also need to make sure this is compatible with PHP version 5.4.11.

If you have any questions regarding the move to our new hosting platform please email support@freecom.net or call 08444 720 022.

Kind Regards

Freecom Technical Support

Welcome to Freecom’s server status site. Please use the above links to view current service effecting issues or future plans that may involve your services.

Freecom Support